Privacy Policy

We may collect the following categories of information:

• Account information, such as name, email address, workspace details, and authentication information.
• Content you provide, such as prompts, workflow instructions, uploaded files, generated outputs, comments, and records.
• Connected service data, such as information from third-party accounts you authorize Suri to access, including tools like Notion, Airtable, Slack, Google Workspace, or other integrations.
• Usage and device information, such as log data, IP address, browser type, pages viewed, feature usage, and diagnostic events.
• Billing information, such as plan, payment status, invoices, and transaction metadata. Payment card details may be processed by our payment providers.

We use information to:

• provide, maintain, troubleshoot, and improve the service;
• create and manage accounts and workspaces;
• run workflows, automations, integrations, and AI features;
• respond to support requests and communicate with you;
• process payments and manage subscriptions;
• detect abuse, investigate issues, and reduce security risks;
• comply with legal obligations.

When you use AI-powered features, we may send prompts, files, records, and other relevant context to AI service providers so they can generate or process responses. We take reasonable steps to work with service providers that support our operation of the service, but you should avoid submitting sensitive information unless it is necessary for your workflow.

If you connect a third-party service, Suri may receive and store tokens, account metadata, tool lists, content, or other data needed to operate the integration. We use connected service data to perform actions you request or configure. You can revoke access from Suri or from the third-party service where supported.

Some integrations may send identifiers, event payloads, messages, files, comments, or diagnostic logs to Suri even when that information is not displayed as a product feature. We handle that information as described in this policy.

We may share information with:

• service providers that help us host, monitor, analyze, support, bill, and operate the service;
• third-party integrations you connect or direct us to use;
• teammates or workspace members according to your workspace settings;
• authorities or other parties when required by law or needed to help protect rights, safety, and security;
• a successor in connection with a merger, acquisition, financing, restructuring, or sale of assets.

We keep information for as long as needed to provide the service, meet legal and accounting obligations, resolve disputes, enforce agreements, and maintain business records. Retention periods may vary depending on the type of data, account settings, and legal requirements.

We use administrative, technical, and organizational safeguards designed to help protect information. No method of transmission or storage is completely secure, and unauthorized access, use, disclosure, alteration, or destruction remains possible.

You may update account information, disconnect integrations, manage cookies, or contact us to request access, correction, deletion, or export of personal information, depending on your location and subject to applicable limits. We may need to verify your identity before fulfilling certain requests.

Suri is based in the United States, and information may be processed in the United States and other countries where we or our providers operate. These countries may have data protection laws different from those in your location.

Suri is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can take appropriate action.

We may update this Privacy Policy from time to time. If changes are material, we will take reasonable steps to notify you. The updated policy will be effective when posted unless stated otherwise.

You can contact Suri at support@suri.team or by mail at 1111b South Governors Av #88996, Dover, DE 19904, US.